Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how OCL Services ("OCL", "we", "us", "our") collects, uses, shares, and protects information when you use our services, website, mobile application, or any other digital platform (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information such as:

  • Name and contact details (phone number, email address, postal address)
  • Identification documents (when required for verification or compliance)
  • Payment information (such as card details or bank information, as applicable)
  • Shipment details (sender and recipient information, delivery addresses, shipment reference details, and related information)
  • Account credentials (such as username and password)

1.2 Usage Information

When you use our Services, we may automatically collect:

  • Device and usage information (such as pages viewed, app activity, and interactions)
  • Location data (only when permitted by you or enabled on your device)
  • Cookies and similar tracking technologies (for website functionality and analytics)

2. How We Use Your Information

We use the information we collect to:

  • Process, manage, and deliver shipments
  • Provide customer support and respond to queries
  • Send transactional communications such as shipment updates, OTPs, and service notifications via SMS, email, WhatsApp, or other channels
  • Process payments and prevent fraud or unauthorized transactions
  • Improve service quality, website performance, and user experience
  • Comply with legal obligations and regulatory requirements
  • Send marketing or promotional communications, where permitted and based on your preferences or consent

3. Sharing and Disclosure of Information

We may share your information in the following situations:

3.1 Service Providers

We may share information with trusted third-party vendors who support our operations (for example, hosting, analytics, communications, customer support, payment processing, and technology services). These providers are required to protect your information and use it only for providing services to OCL.

3.2 Third-Party Delivery Partners

In some cases, shipments may be completed by third-party delivery operators. When such partners handle the final delivery, their Proof of Delivery (POD) and delivery documentation may be treated as the official POD for the shipment. By using our Services, you acknowledge that deliveries fulfilled through third-party partners may follow their delivery and documentation procedures.

3.3 Legal and Compliance Requirements

We may disclose information if required by law, court order, government request, or regulatory obligation, or when necessary to protect the rights, safety, and security of OCL, our users, employees, or the public.

3.4 Consent

We may share information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We maintain reasonable technical and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, and secure infrastructure. However, no digital system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on applicable law and circumstances, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of information (subject to legal, regulatory, and operational requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, contact us using the details provided in the Contact Us section.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to help our website work properly, improve performance, and understand usage patterns. You can manage cookies through your browser settings. Disabling cookies may affect certain features or functionality.

7. Data Retention

We retain personal information only as long as needed to provide the Services and for legitimate business needs, including compliance with legal obligations, dispute resolution, and enforcement of agreements. When information is no longer required, we take steps to delete or anonymize it securely.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant updates, we will post the revised policy on this page and update the "Last Updated" date. Continued use of the Services after changes means you accept the updated policy.

Contact Us

If you have questions or requests about this Privacy Policy or our data practices, please contact:

OCL Services

Piyali Phukan Road, Rehabari, Guwahati, 781008

Phone: +91 0120 323 7111

Email: info@oclservices.com