Shipping & Return Policy

1.1 Our Service Network

Our main area of service is North East Indiab

We provide:

• Shipping services from North East to the entire country
• Shipping services from other places across India to North East
• Domestic shipping across all major cities, towns, and rural areas (subject to serviceability)

1.2 Serviceability Check

Before booking a shipment, please verify serviceability to your destination using our online serviceability checker. Service availability may vary based on location, and we reserve the right to refuse service to areas where we do not operate.

2.1 Standard Delivery

Our standard delivery service provides reliable shipping for all types of shipments. This service is available for all destinations across India.

2.2 Priority Delivery

For urgent deliveries, we offer priority delivery service with faster processing and transit. Priority delivery is subject to availability and may incur additional charges.

2.3 Specialized Services

While our main specialization is construction-related shipping, we also offer specialized shipping services including:

• Construction materials and equipment shipping (our main specialization)
• Medicine and pharmaceutical deliveries
• Document courier services
• Corporate bulk shipping

Proper packaging is essential to ensure the safety of your shipment during transit:

• Use sturdy boxes or containers appropriate for the item being shipped
• Ensure adequate cushioning and padding to prevent damage
• Seal packages securely with strong tape
• Include clear labeling with recipient address and contact information
• Ensure packages can withstand normal handling during transit

While we handle all shipments with care, we are not responsible for damage caused by inadequate packaging. We reserve the right to refuse shipments that are improperly packaged.

3.1 Online Booking Requirements

For shipments booked through our online platform, products must remain in an open or unsealed condition at the time of pickup. This allows our pickup personnel to verify the contents of the shipment for accuracy, compliance with our restricted items policy, and proper documentation. Packages may be sealed after verification is complete during the pickup process. We reserve the right to refuse pickup if products are sealed or packaged in a manner that prevents content verification.

This verification process helps ensure the safety and security of all shipments in our network and compliance with shipping regulations.

4.1 Real-Time Tracking

All shipments are assigned a unique tracking number that allows you to monitor your package in real-time through our website or mobile application. You can track your shipment at any stage of the delivery process.

4.2 SMS and Email Notifications

We provide automatic transactional SMS and email updates at key stages during transhipment:

• When your shipment is picked up
• When it reaches a transit hub
• When it's out for delivery
• When delivery is completed or if there are any issues

By using our services, consignors and consignees agree to accept transactional SMS notifications sent by OCL during transhipment.

5.1 Delivery Address

Please ensure the delivery address is complete, accurate, and includes landmarks if necessary. We deliver to the address provided at the time of booking. Any changes to the delivery address after pickup may incur additional charges and may delay delivery.

5.2 Delivery Requirements

For successful delivery:

• Recipient or authorized person must be available at the delivery address
• Valid identification may be required for certain shipments
• Payment must be completed (for TO PAY shipments) before delivery
• Recipient must inspect the package before signing for delivery

5.3 Failed Deliveries

If delivery cannot be completed due to incorrect address, recipient unavailability, or refusal to accept, the shipment will be held at our service center for a maximum of 10 days. After this period, the shipment may be returned to the sender or disposed of as per our terms and conditions. Additional charges may apply for re-delivery or return to sender.

6.1 Pricing and Chargeable Weight

Shipping charges are calculated based on chargeable weight (actual or volumetric, whichever is higher), distance, service type (Standard or Priority), and any additional services requested. The chargeable weight is rounded off to the next higher half Kg or one Kg (or as per the rate category agreed to). Prices are displayed at the time of booking and are subject to applicable taxes.

Volumetric Weight Calculation: Volumetric weight (in Kg) = (Length × Width × Height in cm) ÷ 5000

6.2 Payment Options

We accept various payment methods:

• Online payment (credit/debit cards, UPI, net banking)
• TO Pay (COD) - available for select shipments
• Corporate accounts with credit terms

6.3 Additional Charges

Additional charges may apply for:

• Address correction or redirection
• Re-delivery attempts after failed delivery
• Storage charges for undelivered shipments
• State and local taxes, and import duties (to be borne by consignee or consignor)
• Customs duties and taxes (for applicable shipments)
• Special handling requirements

6.4 Insurance

While OCL has developed a sophisticated tracking system and experienced manpower to handle all shipments, insurance coverage is optional and available at the consignor's own cost. Consignors may choose to insure their shipments if desired.

8.1 Causes of Delay

Delivery delays may occur due to:

• Weather conditions and natural disasters
• Public holidays and festivals
• Customs clearance delays
• Incorrect or incomplete address
• Recipient unavailability
• Transportation disruptions
• Force majeure events

8.2 Reporting Issues

If you experience any issues with your shipment, please contact our customer support team immediately. We will investigate and work to resolve the issue as quickly as possible.

1. Return Charges

If a shipment is returned for any reason (refusal, wrong address, unavailability, or sender request), the sender/receipient have to pay the return shipping charge.

Return charges are billed based on the same factors as the original shipment (weight, distance, service type).

Return charges must be cleared before dispatching the return.

2. Compensation for Loss or Damage

3. TO PAY Returns

For returned TO PAY shipments:

• Only the collected TO PAY amount (if any) will be reversed.
• Return charges and applicable fees are deducted first.
• Settlement is processed within 7–14 working days.

4. Non-Refundable Charges

The following are never refunded:

• Original shipping cost
• Return shipping cost
• Handling or additional service fees

Only the ₹250.00 compensation applies for eligible loss/damage cases not more then that1.

5. Filing a Claim

To claim the ₹250.00 compensation (for loss or damage), the sender must provide:

• Tracking/Docket Number
• Proof of contents
• Proof of damage (if applicable)

Claims must be filed within 7 days.